Data Security

35bet's Privacy Policy

Your personal data is in safe hands with us. On this page, we clearly explain what information is collected, why it is collected, and how it is kept secure.

Last Updated: January 1, 2026
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How We We Protect Your Data

35bet's Core Privacy Pillars at a Glance

End-to-End Encryption

All your personal and financial data is encrypted using SSL/TLS technology. No third party can access or read this information.

No Sale of Data

35bet never sells your personal data to third parties. Your information is used solely to improve our services.

KYC Data Protection

National ID or passport information submitted for identity verification is stored with the highest level of security.

Secure Data Servers

Our servers operate in line with international security standards. Regular security audits and penetration testing are performed.

Spam-Free Communication

Your email or phone number will never be used to send unsolicited promotional messages. You can opt out of notifications at any time.

Right to Erasure

You may request the deletion of your stored data at any time. We will remove any data that falls outside our legal retention requirements.

Important Notice: This Privacy Policy applies to all services on the 35bet platform. By using the platform, you are considered to have fully accepted this policy.

1. Introduction

35bet is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy clearly outlines what data we collect, why we collect it, how we use it, and how we keep it secure.

35bet's Privacy Policy is built in accordance with international data protection standards. Our goal is to provide you with a safe, transparent, and trustworthy gaming environment where your personal data is fully protected.

This policy applies to the 35bet website, mobile app, and all other digital platforms. If you have any questions, feel free to contact our support team at any time.

  • This policy was last updated on January 1, 2026.
  • 35bet complies with international GDPR guidelines.
  • Operated in compliance with Bangladesh's data protection laws.
  • Users will be notified of any changes.

2. Information We Collect

When you register and use our services at 35bet, we collect certain necessary information. This data is used solely to enhance your experience and meet legal obligations. A full breakdown of what we collect is provided below.

Data Type Details Why It's Needed
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Communication & Security
Financial Information Bank account number, mobile banking number Transaction Processing
Device Information IP address, browser, operating system Security & Fraud Prevention
Activity Data Bet history, game logs, login timestamps Improving service quality and resolving disputes
Location Data Country & City (IP-based) Restricted Region Detection
  • We never store your password in plain text — only an encrypted hash is used.
  • Full card numbers are never stored.
  • Only the information that is strictly necessary is collected — nothing more.

3. Why We Collect Information and How We Use It

35bet uses your data only for specific, legitimate purposes. We never use your information for unauthorized ends. Each purpose is explained in detail below.

  • Account Management: To create, verify, and manage your account.
  • Transaction Processing: To ensure deposits and withdrawals are processed securely.
  • Fraud Prevention: To prevent account hacking and money laundering.
  • Service Improvement: Data analysis to improve and enhance your gaming experience.
  • Legal Compliance: To meet regulatory and compliance requirements.
  • Customer Support: To resolve your complaints and queries promptly.
  • Promotional Communications: To inform you about bonuses and offers, only with your consent.
  • Responsible Gaming: To identify signs of excessive gaming and provide appropriate support.

To Clarify: 35bet never sells your information to advertisers or third parties. This is a non-negotiable policy.

4. Data Retention & Security Measures

35bet uses state-of-the-art technology to protect your data. Our server infrastructure operates in accordance with international security protocols. All data transfers are secured with 256-bit SSL encryption.

Our security team monitors servers 24/7 and takes immediate action on any suspicious activity. Regular security audits and penetration testing are conducted to identify and address vulnerabilities quickly.

  • 256-bit SSL/TLS encryption on all data transfers.
  • Sensitive data stored with AES-256 encryption.
  • Two-Factor Authentication (2FA) available.
  • Regular security audits and vulnerability testing.
  • Dedicated firewall and DDoS protection.
  • Strict data access control policies for all staff.

How long we retain your data depends on its type and applicable legal requirements. In general, certain data may be kept for up to 5 years after account closure to meet legal obligations.

5. Sharing Information with Third Parties

35bet may share data with third parties under limited and specific circumstances. Any such sharing is done strictly in your interest, and your data is never sold for commercial purposes.

  • Payment Processors: Shared with payment services such as bKash, Nagad, and Rocket to process deposits and withdrawals.
  • Game Providers: Limited data shared with licensed game developers solely for game operation.
  • Legal Authorities: Data required to comply with court orders or government directives.
  • Anti-Fraud Organizations: With authorized agencies to prevent online fraud and money laundering.
  • Analytics Services: Anonymized data used exclusively for platform improvement.

Rest Assured: All third-party partners are contractually bound to uphold 35bet's privacy standards. They may not use your information for their own purposes.

6. Cookie Policy

35bet uses cookies on its website and app. Cookies are small data files stored in your browser that enhance your browsing experience. They remember your login details, save your preferences, and ensure the platform functions properly.

  • Essential Cookies: Essential for core platform functionality — these cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: For platform usage analytics and ongoing improvement.
  • Security Cookies: To prevent fraud and protect against cyber attacks.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

7. Your Rights

As a 35bet user, you have several important rights over your own data. We fully respect these rights and are here to help you exercise them.

  • Right to Access: You may request to view all data we hold about you at any time.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request the deletion of data that falls outside our legal retention obligations.
  • Data Portability: The right to receive your data in a structured, portable format.
  • Right to Object to Processing: Right to object to the use of your data for specific purposes.
  • Withdrawal of Consent: You may withdraw your consent to marketing communications at any time.
  • Right to Lodge a Complaint: The right to lodge a complaint with the relevant authority.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

8. Privacy of Minors

35bet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect data from minors. Age verification is mandatory during registration.

If we become aware that data has been collected from a minor, we will immediately close that account and permanently delete all associated data.

For Parents: If your child has accidentally registered on 35bet, please contact our support team immediately. We will take prompt action.

9. Changes to the Privacy Policy

35bet may update this Privacy Policy as needed. If any significant changes are made, we will notify you by email or platform notification at least 30 days in advance.

Continuing to use the platform after an updated policy takes effect will be taken as your acceptance of the new terms. We recommend reviewing this page regularly.

  • You will be given 30 days' notice before any significant changes take effect.
  • A history of all changes is retained.
  • You have the right to close your account if you do not agree to the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We're always here to help.

  • Email: [email protected]
  • Response Time: Within 72 hours maximum.
  • Live Chat: Available 24/7 on our customer service platform.
  • For general inquiries, visit our FAQ Page View.

More Information: Our Terms & Conditions and Responsible Gaming page as well.

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Your Data Is Safe — Get Started Now

Your privacy is fully protected at 35bet. Register with confidence and enjoy the best betting experience in Bangladesh.

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